These Terms of Service (the “Terms”) are a binding agreement between you and Mozart (“Mozart,” “we,” “us,” or “our”) and govern your purchase and use of the Mozart done-for-you AI go-to-market service (the “Service”). By checking the agreement box at checkout, completing payment, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
Mozart provides a private AI agent (your “Mozart”) that we build, install, secure, operate, and co-pilot on your behalf. The Service is more than an agent: it also includes the design and operation of custom agentic workflows, ongoing go-to-market strategy and advisory, a dedicated and isolated server, personalization of your agent to your business, integrations with the tools you authorize, optimization, support, and training.
The specific workflows, strategy, and integrations are determined collaboratively during onboarding and over the course of your engagement. The Service is a hands-on, co-piloted service rather than self-serve software. Outcomes depend on your participation, the access you provide, and the nature of your business.
Mozart offers monthly, quarterly, and custom pricing arrangements, with no setup fee on our standard plans. For the most up-to-date pricing, visit mymozart.co/install. If you’re on a custom plan, we’ll work directly with you on scope and terms.
Payments are processed by our payment processor (Stripe). You authorize us to charge your payment method on file for all fees, overages, and applicable taxes. Plans renew automatically at the end of each billing period until cancelled in accordance with Section 19. Fees are non-refundable except as expressly stated in these Terms. We may change pricing on renewal with reasonable notice.
Each plan includes up to US$500 per calendar month in AI model (token) usage, which we manage on your behalf through model providers such as OpenRouter. This included usage covers ordinary operation of your workflows.
We cover token usage up to US$500 per calendar month only. Any usage above US$500 is billed to you at our direct cost, with no markup, and charged to the payment method on file. We’ll use commercially reasonable efforts to notify you before significant overages occur.
All other third-party tools, software, APIs, data sources, and services that we integrate to build or run your custom workflows (for example, your CRM, email, enrichment, or advertising platforms) are contracted under your own accounts and billed directly to you.
Our promise: If, within the first 90 days of your install, the workflows we build and operate do not generate a return of at least two times (2X) the fees you paid during that period, and you have met your responsibilities under these Terms, we will keep working at no additional Service fee until that 2X return is achieved.
Return is measured by the ROI trackers attached to each workflow, using a baseline and assumptions agreed with you during onboarding (for example, hours saved at an agreed labor rate, costs eliminated, or revenue directly attributable to a workflow). The guarantee is conditional on you:
The guarantee covers our Service fees only; it does not refund fees already paid, and it excludes third-party tool costs, token overages, and taxes. Continued work until 2X is achieved is your sole and exclusive remedy under this guarantee. The guarantee does not apply where a lack of return is caused primarily by your inaction, refusal to adopt recommendations, restricted access, or circumstances outside our reasonable control.
To operate your Mozart, you agree to:
You are responsible for the acts and omissions of your personnel and for any content, data, or instructions you or they provide to your Mozart.
Your Mozart is an AI agent that acts on your behalf. You are the principal: you authorize the workflows and actions it performs, and you remain responsible for actions taken within the scope you configure and approve.
AI agents can act quickly and at scale and may take unintended actions. To the maximum extent permitted by law, we are not liable for the outcomes of actions your Mozart takes within the scope you authorized or that your approvers approved.
If your Mozart performs outreach or marketing on your behalf (for example, cold email, content, ads, social messaging, or SMS), you are responsible for ensuring those activities comply with all applicable laws and platform rules, including the U.S. CAN-SPAM Act, Canada’s CASL, the EU GDPR and ePrivacy rules, the U.S. TCPA (for calls and texts), and the terms of any platform or tool used.
You represent and warrant that:
You are solely responsible for the content and targeting of campaigns run on your behalf, and you will indemnify us for claims arising from them (Section 18).
You agree not to use the Service to: violate any law; send unlawful, deceptive, or unsolicited communications in violation of applicable rules; infringe intellectual property or privacy rights; generate harmful, harassing, or illegal content; attempt to gain unauthorized access to any system; circumvent usage limits or security measures; reverse engineer or copy the Service or our platform; or use the Service or its outputs to build or train a competing AI model, agent, or service.
You also agree not to rely on the Service for fully automated decisions in high-risk or regulated areas (for example, medical, legal, financial, credit, employment, or safety decisions) without appropriate human review. We may suspend the Service if we reasonably believe it is being used in violation of this section or poses a security or legal risk.
To deliver the Service, we rely on trusted third-party providers (“Subprocessors”), which currently include, among others: Hetzner (cloud server hosting), OpenRouter and the underlying AI model providers it routes to (AI model access), Cloudflare (hosting, networking, and workflow execution), and Stripe (payment processing). We may add or change Subprocessors as the Service evolves and will maintain reasonable, up-to-date disclosure on request.
Your use of the Service is also subject to the applicable terms and usage policies of these providers. We do not control how a third-party provider processes inputs or generates outputs, and we are not responsible for their acts, omissions, outages, or changes to their services or terms.
We do not sell your data, and we do not use your data, inputs, or outputs to train our own or any third party’s general AI models. We configure model usage to disable provider training on your data where that option is available.
Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms.
When we process personal data on your behalf (for example, your contacts, leads, or customer records) to operate your workflows, you are the controller of that data and we act as your processor. We will process such personal data only to provide the Service and on your reasonable instructions, apply appropriate safeguards, and help you respond to data-subject requests. If you require a separate Data Processing Addendum (DPA), contact us and we will provide one.
You are responsible for having a lawful basis to provide us with personal data and for your own privacy notices and consents.
We follow industry best practices to reduce the risk of prompt injection, phishing, and other attacks, and to secure your agent: an isolated dedicated server, sandboxed access, encrypted secrets with rotation, activity auditing, and automated backups.
You acknowledge that AI agents are an emerging technology and carry inherent and evolving risks. Agents can be targeted by phishing, prompt injection, social engineering, and malicious content, and may take unintended actions. You accept these risks as a condition of using the Service.
If a security issue does occur, we will act promptly and in good faith to identify the cause, contain it, and fix it. To the maximum extent permitted by law, we are not liable for losses arising from attacks, exploits, or unintended agent actions that occur despite commercially reasonable safeguards, from credentials, approvals, or instructions you provide, or from third-party tools or content you connect or expose to the agent.
You agree to notify us promptly of any suspected security incident and to cooperate with mitigation.
We maintain automated backups as part of the Service. Backups are provided on a commercially reasonable, best-effort basis and are not a guarantee against data loss. To the maximum extent permitted by law, we are not responsible for data that is lost, corrupted, deleted, or rendered unrecoverable, however caused. We recommend you maintain your own independent backups of any critical data.
After termination, we will, on request, return or delete your data within a reasonable period (for example, a 30-day export window), except where retention is required by law. The transfer of your full instance is addressed in Section 14.
We work to keep the Service running reliably, but we do not guarantee that it will be uninterrupted or available at any particular uptime, and we do not offer a formal service-level agreement unless separately agreed in writing. The Service depends on third-party providers (Section 9); we are not responsible for their downtime, rate limits, or changes. We may perform maintenance, and we may modify or discontinue features with reasonable notice.
As between you and us, you own your business data, the content you provide, and the specific configuration and customizations within your Mozart instance. We own the Mozart platform, our methods, our general and library skills and workflow templates, and our tooling, including improvements to them.
Your Mozart runs across infrastructure we set up and manage on your behalf, which may include a Hetzner cloud server (your VPS), OpenRouter for model access, and Cloudflare for hosting and workflows.
If your engagement ends, we will, on request, package everything set up in your infrastructure (your Hetzner VPS, OpenRouter configuration, Cloudflare setup, data, credentials, configured workflows, and documentation) and hand it over to you, so you can re-establish and keep everything running on your own accounts. Please note that re-setting up and operating this infrastructure yourself requires a reasonably technical person on your side.
Each party may receive confidential information from the other. Each party agrees to protect the other’s confidential information using at least reasonable care, to use it only to perform under these Terms, and not to disclose it except to personnel and contractors with a need to know who are bound by similar obligations.
Everything we create, configure, and run within your Mozart instance is private and for your exclusive use. We do not share your data, your business information, or the specific skills and workflows we build inside your account with any other customer or third party. What we build in your account is yours.
These obligations do not apply to information that is public, independently developed, or rightfully received from a third party.
Except for the 2X ROI guarantee in Section 4, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
AI outputs are generated by probabilistic machine-learning models and may be incorrect, incomplete, biased, or fabricated (“hallucinated”). We do not warrant that the Service or any AI output will be uninterrupted, error-free, accurate, or fit for any particular purpose.
You are responsible for reviewing and verifying AI outputs and material agent actions before relying on them. AI outputs are not legal, financial, tax, medical, or other professional advice, and you should not rely on them as such. We are not liable for decisions made, or actions taken, in reliance on AI outputs without independent human review.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim. These limits do not apply to your payment obligations.
You agree to defend, indemnify, and hold harmless Mozart and its personnel from and against any third-party claims, damages, and costs (including reasonable legal fees) arising from: (a) your data, content, or lead lists; (b) your use of the Service and the actions you authorize your Mozart to take; (c) your outbound or marketing campaigns (Section 7); (d) your violation of these Terms or applicable law; or (e) the tools and instructions you connect to or provide your Mozart.
AI outputs may unintentionally resemble third-party content. You are responsible for reviewing AI outputs for intellectual-property, accuracy, and compliance issues before using them, and, to the maximum extent permitted by law, we are not liable for third-party intellectual-property claims arising from your use of AI outputs.
These Terms apply for as long as you use the Service. Monthly plans may be cancelled effective at the end of the current monthly period. Quarterly plans may be cancelled effective at the end of the current three-month period, after the initial minimum. To cancel, contact us at the email in Section 23 before the next renewal. We may suspend or terminate the Service for non-payment or material breach that is not cured within a reasonable period after notice. The sections covering token overages, data and backups, ownership and transfer, confidentiality, warranties, limitation of liability, indemnification, general terms, and governing law survive termination, and the transfer provisions of Section 14 apply on request.
Independent contractors. We are an independent service provider. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties, other than the limited authority you grant your Mozart to act on your behalf as described in Section 6.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including third-party provider outages or changes, model-provider restrictions, internet or infrastructure failures, acts of God, or government action.
Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Entire agreement & precedence. These Terms, our Privacy Policy, and any order form or statement of work you sign are the entire agreement between the parties. If you sign a separate written agreement or custom order with us, that document controls to the extent it conflicts with these Terms.
Severability & waiver. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it.
Feedback. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service, with no obligation to you.
Publicity. Unless you opt out by writing to us, you agree we may identify you as a customer and use your name and logo in our marketing and on our website. We will only use testimonials you provide or approve.
Electronic acceptance & notices. By checking the agreement box at checkout, you consent to transact electronically, and your electronic acceptance is a binding signature under the U.S. E-SIGN Act and UETA. We may send notices to the email associated with your account; you may send notices to hello@mymozart.co.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or on this page). Changes take effect on the date posted, and your continued use of the Service after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-laws rules. The parties will first attempt to resolve any dispute in good faith. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Colorado, and each party consents to that jurisdiction and venue.
Questions about these Terms? Contact us at hello@mymozart.co.
By checking the agreement box at checkout and completing payment, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy.